Refund policy
Return & Refund Policy
At Secured LEDs, we want you to be happy with your purchase. If something doesn't meet your expectations, we offer a 30-day return window from the date your order is delivered.
Return Eligibility
To qualify for a return, items must be:
- Unused, uninstalled, and in their original condition.
- Returned in their original packaging with all included components.
- Accompanied by proof of purchase or an order number.
Returns must be requested within 30 days of delivery.
How to Start a Return
To request a return, email us at returns@securedleds.com with your order number and reason for the return.
Once your return is approved, we'll provide instructions and a prepaid return shipping label. For standard returns, the cost of the return label will be deducted from your refund.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping Costs
For standard returns, including incorrect product selection, ordering too many items, or changing your mind, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
If your order arrives damaged, defective, or incorrect due to an error on our part, Secured LEDs will cover the return shipping costs or provide another appropriate resolution at no additional cost to you.
Damages and Issues
Please inspect your order upon delivery and contact us promptly if any items are damaged, defective, or incorrect.
Email returns@securedleds.com with your order number, a description of the issue, and photos if applicable. We'll work with you to make it right.
Items We Cannot Accept for Return
The following items are not eligible for standard returns:
- Custom-made, personalized, or special-order products.
- Items that have been installed, used, or damaged after delivery.
- Gift cards.
If you have questions about an item's eligibility, please contact us before placing your order. These exclusions do not apply when we provide a remedy for a defective or incorrectly supplied item.
Exchanges
If you ordered the wrong product or need a different version, the quickest option is to request a return of your original purchase and place a new order once your return is approved.
Standard return shipping costs apply unless the exchange is needed due to an error on our part.
Refunds
Once we receive and inspect your return, we'll notify you of its approval status.
Approved refunds will be issued to your original payment method within 1–3 business days. Any applicable return shipping costs will be deducted from the refund.
Please allow additional time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since your refund was approved and you haven't received it, contact returns@securedleds.com for assistance.